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UPCOMING EVENTS

Terms of usage

By visiting and/or availing of services/products at Rainforest Spa you are automatically accepting the Spa’s terms & conditions - outlined below. Please read these carefully.

Spa Terms & Conditions

'How to Spa'

 

BY BOOKING A TREATMENT YOU ARE AUTOMATICALLY ACCEPTING THE RAINFOREST'S TERMS & CONDITIONS - OUTLINED BELOW. PLEASE READ THESE CAREFULLY BEFORE YOUR VISIT.

WE ARE LOOKING FORWARD TO TAKING CARE OF YOU.

 

EARLY BOOKING RECOMMENDED

It is recommended that you book your appointment at least 4 weeks in advance, particularly at weekends. We will make every effort to accommodate your visit including recommending alternative treatments available.

 

WELLNESS SPACE

If you wish to stay longer than you treatments, we offer you the option of adding an extra hour of relaxation & robe rental for 15PP. This can be added to individual treatments or treatment bundles.

 

The Wellness Space includes small sauna; steam & hot tub on our cliffside balcony.

 

ARRIVE EARLY

To maximize your experience, we ask you to arrive 10 minutes prior to your appointment time. This will be used for your health consultation. We require that all new clients fill out a Consultation Card before your treatment. As all treatments must finish on time, failure to arrive early may result in your appointment time being reduced.

 

WHAT TO BRING

We provide a robe & towel service for clients to enjoy use of the Wellness Space. If using the facilities, please bring swimwear. 

 

On departure, please return the robes; towels; slippers & key to Front Desk - failure to do so will mean your card will automatically be charged €50. In the event that you lose your locker key, a Lost Key Charge of €20 will be automatically applied.

 

Rainforest accepts no responsibility for items lost; damaged or stolen within or outside the salon. Your personal items are your own responsibility.

 

SHHH....

Rainforest is designed to be a calm and relaxing environment and it is for this reason we ask that you respect other guests by whispering throughout the space. We also ask that your phone be placed on silent or turned off.

 

 

HEALTH CONDITIONS

If you have allergies; are pregnant; have high blood pressure; a heart condition or have any health/skin conditions, however minor, you are obliged to advise your therapist(s) verbally on each visit before each treatment. Please also advise us of any health conditions when making your booking. If there are any changes to your health, you are obliged to inform your therapist at each visit.

 

NO SMOKING ZONE

As we are a Cancer Aware Spa, Rainforest is a no smoking zone. However if you wish to smoke, please ask Front Desk and we will direct you to a separate outdoor area.

 

 

MAKE YOUR VISIT EXTRA SPECIAL...

Why not upgrade your visit? To upgrade, simply email us or phone us with your chosen add-ons. E: info@rainforest.ie | PH: 012748080

 

Add-On Menu - all only 15

Extend My Massage

Head, Neck & Shoulder Massage

Soothing Foot Massage

Anti-Cellulite Body Brush

Collagen Eye Treatment

Mini-Manicure

Brow Tidy

Glass of Bubbly (€5PP)

Afternoon Tea served at The Summerhill House Hotel (Must be pre-booked.) €19.99PP

 

ON A STAY BREAK?

Treatments included in Stay Breaks must be pre-booked directly with Rainforest by phone or email. Likewise, if you need to cancel your Stay Break you must also cancel your treatments directly with Rainforest using the contact details provided above otherwise your card provided to the Hotel will be automatically charged for your treatments.

 

CANCELLATIONS/LATE ARRIVALS/PAYMENT

We require a minimum of 48 hours cancellation notice.

 

We require a 30% booking fee to secure all bookings. Any treatments cancelled within 48 hours automatically forfeits the booking fee. Don't worry, you can re-schedule your appointment without any charge.

 

Arriving late may interfere with your treatment and in some cases we may be forced to reschedule your appointment. All appointments will end at their scheduled time so that the next guest will not be delayed.

 

We accept cash, laser and all major credit cards. All prices are quoted in euro and are subject to change without prior notice. Prices quoted on our website supercede brochure prices - which may go out of date. Strictly only website prices will be honoured.

 

TREATMENT COURSES

We offer courses of treatments to provide you with the best value for money for those who wish to avail of regular treatments. Silver Course = Buy 3 Get 1 Free. Gold Course = Buy 6 Get 2 Free + complimentary homecare product. All courses are valid for 12 months. Courses are strictly non-transferable & non-refundable.

 

GIFT VOUCHERS

Treat yourself or a someone special to a Rainforest Gift Voucher. Gift Vouchers are valid for 12 months from date of purchase; are non-refundable and non-transferable. Voucher code must be quoted at time of booking and presented on the day of treatment.

 

Rainforest vouchers are valid for use against services or products at Rainforest only.

 

Gift Vouchers are available to purchase online at www.rainforest.ie/vouchers.

 

ADMISSIONS POLICY & CLIENT CONDUCT

Rainforest reserves the right to refuse admission. As a protective policy for our staff,clients are required to treat staff with dignity & respect at all times. Inappropriate behaviour of any kind (verbal/physical) is not permitted. Inebriation is not permitted. It is the right of a Rainforest employee to remove themselves from any situation that they deem uncomfortable which may result in a treatment being cut short/cancelled at a cost to the client.

 

Health Conditions

If you have allergies; are pregnant; have high blood pressure; sensitive skin; a heart condition or have any health/skin conditions, however minor, you are obliged to advise your therapist(s) verbally on each visit before each treatment. Please also advise us of any health conditions when making your booking.
Rainforest Salon and Wellness Space accepts no liability for reactions/complications that may occur if any sensitivities/conditions have not been made clear to their therapist verbally before each treatment.

 

Cancellations/Late Arrivals/Payment

We require card details to secure your booking. Your card will automatically be charged in the following situations:
• Cancellation with 48 hours (see Cancellation Policy below)
• Lost Locker Key charge €20
• Failure to return robe/towel/slippers to Front Desk on departure €50
• In the event you are asked to vacate the Day Spa for noise/behaviour your treatments will still be charged
We require a minimum of 48 hours cancellation notice. A 50% cancellation charge will automatically be applied for any treatment(s) not cancelled directly with Rainforest Spa at least 48 hours prior to appointment time. Cancellation within 24 hours will incur a 100% charge. Don’t worry, you can re-schedule your appointment without any charge.
Arriving late may interfere with your treatment and in some cases we may be forced to reschedule your appointment. All appointments will end at their scheduled time so that the next guest will not be delayed.
We accept cash, laser and all major credit cards. All prices are quoted in euro and are subject to change without prior notice.

 

Courses

We offer courses on all of our treatments. Courses are valid for 6 months from date of purchase; are non-refundable and non-transferable.


Gift Vouchers

Treat yourself or someone special to a Rainforest Spa Gift Voucher. Gift Vouchers are valid for 12 months from date of purchase; are non-refundable and non-transferable. Voucher code must be quoted at time of booking and presented on the day of treatment.
Rainforest Spa vouchers are valid for use against services or products at Rainforest Spa or against Spa Breaks only at The Summerhill House Hotel. They cannot be used for any other services or products at The Summerhill House Hotel.
Gift Vouchers are available to purchase online at www.rainforest.ie

 

Pampering Treatments

Salon
Gift Vouchers

Rainforest Salon and Wellness Space

Day
Salon and Wellness

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